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Privacy Policy

Introduction

Snow Explorer provides ground transportation and accommodation services from Sydney to the Snowy Mountains. The privacy and security of our customers and visitors are of paramount importance. We are committed to protecting the data you share with us. This privacy policy explains how we processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through use of its website and system.

For the purposes of this policy, we defines the term “Customer” as an entity with which we have an established relationship and the term “Visitor” as an individual that visits our front-end website (for example www.epicmountainexpress.com).

Any information stored within our system is treated as confidential. All information is stored securely and is accessed by authorised personnel only. We implements and maintains appropriate technical, security and organizational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.

The following sections cover the specifics of each of the two groups from which data is collected: website Visitors and Customers.

Website Visitors

If you are a Visitor to our website only, and not a customer, then this section is relevant for you.

By visiting this website, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process Personal Data collected on this website or volunteered by you. Kindly note that any consent will be entirely voluntary. However, if you do not grant the requested consent to the processing of your Personal Data, the use of this website may not be possible.

We may collect, record and analyse information of visitors to its website. We may record your IP address and use cookies. We may add information collected by way of pageview activity. Furthermore, we may collect and process any Personal Data that you volunteer to us in our website’s forms, such as when you sign up for information and newsletters. If you provide us with your social media details, we may retrieve publicly available information about you from social media.

Such Personal Data may comprise your IP address, first and last name, your postal and email address, your telephone number, your job title, data for social networks, interest in our services, and certain information about the company or group you are working for or representing if applicable (company or group name and address, size) as well as information.

We gather data about visits to the website, including numbers of Visitors and visits, Geo-location data, length of time spent on the site, pages clicked on or where Visitors have come.

Purpose of processing personal data

We the collected data to communicate with Visitors, to customise content for Visitors, to show ads on other websites to Visitors, and to improve its website by analysing how Visitors navigate its website.

Sharing personal data

We may also share such information with service vendors or contractors in order to provide a requested service or transaction or in order to analyse the Visitor behaviour on its website.

Cookies

Cookies are small pieces of information sent by a website to a Visitor’s hard disk. Cookies cannot be used to run programs or deliver viruses to your computer. By continuing to visit the website, you agree to the placement of cookies on your device. If you choose not to accept our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be. We may also place cookies from third parties for functional and marketing purposes. The use of cookies is widespread and benefits the surfer.

Links to other sites

Please be aware that while visiting our site, Visitors can follow links to other sites that are beyond our sphere of influence. We are not responsible for the content or privacy policy of these other sites.

Retention and Deletion

We will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. Our customers have control of the purpose for collecting data, and the duration for which the Personal Data may be kept. Customers with an active account will therefore have the responsibility to delete data when required. When a Customer’s account is terminated or expired, all Personal Data collected through our system will be deleted, as required by applicable law.

Acceptance of Conditions

We assume that all visitors of our website and customers have carefully read this document and agree to its contents. If someone does not agree with this privacy policy, they should refrain from using our website and services. We reserve the right to change our privacy policy as necessity dictates. Continued use of our website after having been informed of any such changes to these conditions implies acceptance of the revised privacy policy.

Our legal obligation to disclose personal information

We will reveal a Customer’s personal information without his/her prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to Epic Mountain Express or to others who could be harmed by the user’s activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose personal information when we have good reason to believe that this is legally required.

 

Personal information

The types of personal information we may collect about you include:

  • your name;

  • images of you;

  • your contact details, including email address, mailing address, street address and/or telephone number;

  • your age and/or date of birth;

  • your credit card details;

  • your demographic information, such as postcode;

  • your preferences and/or opinions;

  • information you provide to us through customer surveys;

  • details of products and services we have provided to you and/or that you have enquired about, and our response to you;

  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;

  • information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;

  • additional personal information that you provide to us, directly or indirectly, through your use of our

  • Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and

    any other personal information requested by us and/or provided by you or a third party.

  • We may collect these types of personal information directly from you or from third parties.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our Privacy Officer at:
TCG TECH Pty Ltd T/A Snow Explorer ABN 51 618 588 560
Email: sydneysnowexplorer@gmail.com